We email all customers with a shipping confirmation email for all packages sent out.
It is your responsibility to keep an eye on the tracking number and be available to receive packages at your address.
SuperGroupies makes products to order and therefore cannot offer refunds or replacements for orders that are marked as "Delivered" successfully by FedEx.
If you have an exceptional circumstance, please email us directly at us-support@super-groupies.com so we can discuss the situation.